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Here's some questions you may have about your order.  We hope this page will help you. Additional  information can be found on our Customer Service page.  We'll be happy to help you. 

 

Check order status by going to

http://www.geltyme.com/orders.htm

 

    • How can I place an order?

    • How can I pay for my order?

    • When do I pay for my order?

    • How long will my order take?


    How can I place an order? top

    You can place your order either on-line through our shopping cart,  or place your order over the phone at 718.753.8802.  A live person will be happy to help you! Calls are excepted during business hours:  9:00 – 5:00 Monday – Friday  

     

    How can I pay for my order? top

    We accept credit cards, Paypal and checks.  All credit card payment must go through Paypal, you do not need a Paypal account to process credit cards. .

    When do I pay for my order? top

    Payment is due once order has been submitted.   If you have a check order checks must be submitted and funds cleared before products ship.   Orders can take a few days to process.   If you have any questions, please feel free to contact us at 718.753.8802.

    How long will my order take? top

    Remember, all orders are processed at the time of ordering.  Processing time is usually 4-5 days depending on the size and type of order.  Wholesale orders times vary. Please contact us before placing wholesale orders.  Shipments of orders vary depending on the carrier and the distance.  We are located in Mount Royal, NJ.  If you have any questions on processing or shipment times, please feel free to contact us 718.753.8802. 

     

Shipping times range from 7 to 10 business days and may be longer depending on size of order.

WE SHIP TO CANADA
WAX FAKE FOODS, Wax Candle Embeds, Candles , Wax Melts

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