Here's some questions you may have about your order. We hope this page will help you. Additional information can be found on our Customer Service page. We'll be happy to help you.
Check your order status by going to
http://www.geltyme.com/orders.htm
You can place your order either on-line through our shopping cart, or place your order over the phone at 718.753.8802. A live person will be happy to help you! Calls are excepted during business hours: 9:00 – 5:00 Monday – Friday
We accept credit cards, Paypal and checks. All credit card payment must go through Paypal, you do not need a Paypal account to process credit cards. .
Payment is due once order has been submitted. If you have a check order checks must be submitted and funds cleared before products ship. Orders can take a few days to process. If you have any questions, please feel free to contact us at 718.753.8802.
Remember, all orders are processed at the time of ordering. Processing time is usually 4-5 days depending on the size and type of order. Wholesale orders times vary. Please contact us before placing wholesale orders. Shipments of orders vary depending on the carrier and the distance. We are located in Mount Royal, NJ. If you have any questions on processing or shipment times, please feel free to contact us 718.753.8802.